Privacy Policy
Version 2.0 — effective as of 15 September 2026 · KasoLife SARL — Douala, Cameroon
This English version is provided for convenience. In the event of any discrepancy, the French version prevails.
In short
- We collect the minimum needed to run KasoLife, pay Lifers and protect the community.
- Your data is never sold or used for targeted advertising.
- No advertising trackers: only essential cookies are used by default.
- You can access your data, correct it or delete your account at any time.
1. Data controller
KasoLife SARL, BP XXXX — Douala, Cameroun, is the controller of your personal data on KasoLife (website and app). Dedicated contact: privacy@kasolife.com.
This policy applies Cameroonian Law No. 2024/017 of 23 December 2024 on the protection of personal data (loi relative à la protection des données à caractère personnel) and Law No. 2010/012 of 21 December 2010 on cybersecurity and cybercrime (loi relative à la cybersécurité et à la cybercriminalité). When you use KasoLife from another country, the mandatory protections of that country also apply.
2. The data we collect
| Type | Data | Why |
|---|---|---|
| Account | Username, country, phone number, password (stored hashed, never readable), referral code if any | Create and secure your account |
| Profile (optional) | Name, Lifer name, photo, banner, bio, date of birth, gender, email | Personalise your profile, send you codes and alerts |
| Identity verification | Verification status and reference (the identity document and your face are processed by our partner, not stored by KasoLife) | Prevent fraud, verify that you are an adult, authorise financial transactions |
| Payment | Mobile Money numbers, operator, history of deposits, purchases, earnings and withdrawals | Process payments, keep the accounts, prevent fraud |
| Content and exchanges | Posts, captions, private messages, tips and their messages, custom requests, messages to support | Provide the service, moderate, handle disputes |
| Activity | Subscriptions, purchases, story views, statistics for your posts (anonymous view counters) | Display your access rights and your Lifer statistics |
| Technical | IP address, browser and device type, login sessions, technical logs | Account security (new device alert), abuse prevention, diagnostics |
We do not collect your precise location, your contacts or your photo gallery: only the files you choose to upload are transmitted. Photo metadata (including GPS location) is removed on upload.
3. Legal bases
- Performance of the contract (Terms of Use and Financial Terms): account, publishing, purchases, payments, support.
- Legal obligations: accounting, prevention of fraud and money laundering, responses to lawful requests from the authorities.
- Legitimate interest: account security, moderation, abuse prevention, service improvement.
- Consent: non-essential cookies, optional emails. You can withdraw it at any time.
4. Moderation and artificial intelligence
To protect the community, some content is analysed automatically: published images and video thumbnails, captions, private messages and comments. Content deemed to breach the rules may be blocked when it is sent. Private messages are also screened for signs of distress (for example suicidal remarks) so that the team can respond.
These analyses rely on an artificial intelligence service (Anthropic) that receives only the content to be analysed, not your profile. A decision to close an account is never made solely by automated means: you can always request a human review (see the Terms of Use).
5. Content protection watermarks
When you view a protected image, KasoLife embeds a visible watermark and an invisible marking in it, containing your account’s technical identifier and the date of viewing. This processing, based on the legitimate interest of Lifers, is used solely to identify the source of a leak. Decoding is restricted to administrators and every operation is logged.
6. Who can see your data?
- Other users see your public profile: username, Lifer name, photo, banner, bio, category, age and gender if you have provided them, and your number of subscribers and posts. A Lifer sees the usernames of their subscribers and of the people who write to them. Your phone number is never displayed.
- Authorised members of the KasoLife team access the data needed for support, moderation and payments. Any administrator access to private or paid content is recorded.
- Our providers (section 7), solely for the task entrusted to them.
- The authorities (judicial or administrative), upon a lawful request, or on our own initiative in the case of content involving a minor or a serious threat.
We never sell your data and do not share it with any advertiser.
7. Our providers (processors)
| Provider | Role | Data concerned |
|---|---|---|
| Tranzak | Mobile Money payment provider in Cameroon and sending of verification SMS | Phone number, amount, transaction reference, account identifier, SMS content (codes) |
| pawaPay | Mobile Money payment provider in the other countries served | Phone number, operator, country, amount, transaction reference |
| Didit | Identity verification | Identity document, facial image, account identifier, language |
| Our server hosting provider | Database, application, live video (self-hosted LiveKit) | All service data |
| Cloudflare (R2) | Storage and delivery of photos and videos | Published media files |
| Anthropic | Artificial intelligence: automated moderation, translation, analysis of reports and support requests | Images and text submitted for analysis |
| Email providers | Sending codes, security alerts and notifications | Email address, message content |
| Push notification service | Notifications on the mobile app | Device token, notification title and text |
Each provider is bound by obligations of confidentiality and data security and may not use the data for its own purposes.
8. Transfers outside Cameroon
Some providers (hosting, media storage, artificial intelligence, identity verification, emails) process data outside Cameroon, in particular in Europe and the United States. These transfers are subject to contractual data protection safeguards and are limited to what is strictly necessary, in accordance with Law No. 2024/017.
9. Retention periods
| Data | Retention period |
|---|---|
| Active account | For as long as your account exists |
| After account deletion | Identification data anonymised immediately and content removed from the platform; media files (posts, albums, stories, sent messages) and identity verification data held by our provider permanently erased within 30 days |
| Private messages | 12 months, then automatic deletion of the text and media; paid messages you have unlocked remain accessible |
| “View once” photos and videos | Erased from our servers within minutes of being opened |
| Stories | 24 hours online; deleted along with their view statistics 30 days after they expire |
| Support conversations | 30 days after the conversation is closed, 90 days at most without a new message |
| Transactions and accounting data | 10 years (accounting and tax obligations), in anonymised form |
| Login sessions | 30 days maximum, automatic purge |
| Server technical logs | 31 days |
| Read notifications | 30 days |
| Live stream chat | Not kept after the live stream ends |
| Log of administrator actions and content views, support analysis reports | 12 months |
| Cookie choices | 6 months, then asked again |
| Reports and moderation decisions | For as long as necessary for the security of the platform and any legal proceedings |
When your account is deleted, your content is removed immediately; the files themselves are permanently erased 30 days later (a window for handling any disputes or legal requests), including content purchased by fans, who then lose access to it. The text of the messages you have sent remains visible to their recipients, under an anonymised account, until the end of its retention period.
10. Security
- Encrypted connections (HTTPS) between your device and our servers.
- Hashed passwords (never stored in plain text); phone numbers, names, email addresses and dates of birth encrypted in our database.
- Two-factor authentication available, email alert when you log in from a new device, remote revocation of sessions.
- Databases accessible only from our servers, limits on login attempts, logging of administrator access.
- Private messages are not end-to-end encrypted: never share a password, a code or a sensitive document in them.
In the event of a data breach that poses a risk to your rights, we inform the data protection authority and the people concerned as soon as possible.
11. Cookies and storage on your device
By default, KasoLife only uses essential items:
- a secure session cookie (login, 30 days);
- storage of your cookie choice (6 months), your language and your theme;
- confirmation of the age gate (90 days on the device).
No advertising cookies or third-party trackers are used. Optional categories (audience measurement, error reports) are only enabled with your consent; your browser’s “Global Privacy Control” and “Do Not Track” signals count as a refusal. Your choice is asked again after 6 months. You can change your mind at any time in Profile → Settings → “Manage my cookie preferences”.
12. Your rights
You have the right of access, rectification, erasure, objection, restriction and portability with regard to your data, as well as the right to withdraw your consent.
- Correct your profile: Profile → Identity.
- Delete your account: Profile → Security → Delete my account.
- Download a copy of your data (reusable JSON file, right to portability): Profile → Security → Download my data.
- Exercise another right: write to privacy@kasolife.com from the email address linked to your account (or via support). We respond within 30 days; proof of identity may be requested.
If you believe your rights are not being respected, you can refer the matter to the Cameroonian authority for the protection of personal data.
13. Minors
KasoLife is prohibited for anyone under the age of 18. If we learn that a minor has created an account, the account is closed immediately and its data deleted, except for any data needed to report the matter to the authorities.
14. Changes
We may update this policy (new services, new providers, changes in the law). The version date appears at the top of the page; significant changes are announced in the app or by email. See also our Terms of Use.
15. Contact
Personal data: privacy@kasolife.com · Support: support@kasolife.com
KasoLife SARL — BP XXXX — Douala, Cameroun