General Financial Terms

These General Financial Terms (the “Financial Terms”) govern all money transactions carried out on KasoLife: the XCON unit, wallet, deposits, purchases, subscriptions, refunds, Lifer earnings and withdrawals. They supplement the General Terms of Use. In the event of any conflict on a financial matter, the Financial Terms prevail.

The amounts stated are those in force on the date shown at the top of this page. Up-to-date amounts are always displayed in the app before you confirm a transaction.

All values on KasoLife are expressed in XCON. XCON is an internal unit of account that represents the value you have deposited into your wallet. It is not electronic money, a cryptocurrency or an investment: it earns no interest and cannot be exchanged between users outside the platform’s features (purchases, subscriptions, tips…).

When you make a deposit or a withdrawal, the exact amount debited from or paid into your Mobile Money account is shown by your operator at confirmation. An indicative conversion table to other currencies is available in the app.

Available balance: the money you have deposited (and any bonuses). It is used to pay on KasoLife and can be withdrawn under the conditions set out in section 11.

Pending earnings: the money earned from your content as a Lifer, after commission. It is collected by requesting an earnings payout (section 11).

KasoLife works with Mobile Money, without a bank card. Currently supported: MTN Mobile Money, Orange Money, Moov Money, Wave, Airtel Money and M-Pesa, depending on your account country. The operators actually available to you are the ones shown in the app when you register a number; other countries and operators will be added gradually.

Payments are processed exclusively by our payment providers Tranzak (Cameroon) and pawaPay (the other countries served). Which one handles your transaction depends on your account country: there is nothing for you to choose. KasoLife never knows your Mobile Money PIN: you confirm each deposit directly on your phone, in your operator’s confirmation message.

Each number must be verified by SMS code and must belong to you. You can register up to 3 numbers per operator (6 in total). A given number can only be linked to one KasoLife account.

To protect everyone’s funds and comply with anti-fraud obligations, identity verification is mandatory before any deposit or withdrawal. It is done online, with an official identity document and facial recognition, through our specialised provider. After 5 failed attempts, your file is reviewed by the support team.

• Minimum amount: 2 000 XCON per deposit.
• KasoLife charges no deposit fees. Fees specific to your Mobile Money operator may apply depending on your plan.
• Your balance is credited as soon as the provider confirms the transaction, usually within moments.
• If your Mobile Money account is debited but your balance is not credited, contact support with the transaction reference: each deposit is checked with the provider before any correction is made.

Each Lifer freely sets their own prices, within the limits set by the platform to protect fans and Lifers:

Private session prices by duration (in XCON):

Spectator mode (spy) for a Private Show Standard is billed per minute (200 XCON by default). The price is always displayed before purchase; payment is debited immediately from your available balance. Purchased content remains accessible by streaming in “My purchases” for as long as your account is active; it cannot be downloaded.

• A subscription lasts 30 days. It is paid immediately and renewed automatically at the price you subscribed at, unless you turn off renewal.
• If your balance is insufficient at renewal, the subscription is suspended and then expires after 3 days; you will then need to subscribe again.
• You can cancel at any time: access remains active until the end of the period already paid for, with no refund.
• The Fan Club has up to 3 tiers; a higher tier gives access to the content of the lower tiers.

As digital content is accessible immediately after purchase, purchases are in principle final. However, automatic refunds apply in the following cases; they are credited back to your available balance:

Any other complaint (content not matching its description, technical problem) must be sent to support within 7 days; it is examined on a case-by-case basis.

Any user can become a Lifer and monetise their content. KasoLife takes a single commission of 20% on every amount paid by a fan (subscription, Fan Club, paid post or album, paid message, tip, gift, live stream goal, live stream ticket, snapshot, VIP Show, Private Chat, Private Show, custom request). The Lifer receives 80%, credited to their pending earnings.

• Tips and contributions received during a live stream are paid out at the end of the live stream.
• For private sessions refunded pro rata, the commission applies only to the portion actually paid.
• A custom request is paid to the Lifer when the fan confirms delivery.

The Lifer is solely responsible for declaring their income and for meeting their tax and social security obligations in their country of residence. KasoLife may provide the information required by law to the competent authorities.

a) Withdrawing your available balance

• Minimum: 500 XCON. Fee: 1.5% of the amount withdrawn.
• Limit: 1 000 000 XCON per day.
• Sent automatically to your verified Mobile Money number, via our payment provider. If the payment fails, the full amount is credited back.
• For security reasons, withdrawals are blocked for 24 hours after a Mobile Money number is added or the account’s phone number is changed (deposits remain possible).

b) Lifer earnings payout

• Minimum: 5 000 XCON. Fee: 1.5% of the amount.
• Only one request can be pending at a time; you can cancel it as long as it has not been processed.
• Each request is reviewed by the KasoLife team before payment (target: 48 business hours). If it is rejected, you are told the reason and the amount is credited back to your pending earnings.

Referrals: the person you invite with your link receives a 500 XCON bonus once they have spent at least 5 000 XCON on KasoLife within 30 days of their first spend. After that period, the bonus is no longer awarded.

Lifer welcome bonus: when the programme is open (announced in the app), a bonus may be paid to new Lifers who reach earnings milestones within 60 days of their first post (for example 25 000 XCON from 150 000 XCON in net earnings, 50 000 XCON from 500 000 XCON). Each milestone is paid only once, after review by the team.

Promo codes: their conditions (amount, dates, number of uses) are specified for each campaign. A bonus obtained fraudulently (fake accounts, self-referral) is cancelled.

Transactions are tracked and analysed to detect suspicious behaviour (a deposit withdrawn immediately, mass referrals, numbers shared between accounts…). KasoLife may then request supporting documents, temporarily suspend an account’s financial transactions or close the account, and report the facts to the authorities.

The following are prohibited in particular: payments requested or made outside KasoLife for content on the platform, circular purchases intended to launder money, the use of payment methods belonging to a third party, and the creation of multiple accounts.

In the event of a technical error (double credit, incorrect amount), KasoLife may correct the balance concerned after informing the user. A transaction interrupted by an incident is either completed or cancelled and refunded.

Withdraw your available balance and your earnings before deleting your account. Deletion is not possible while a payout request is pending. If a balance remains, the app asks you for explicit confirmation: by confirming, you permanently waive that balance.

Commissions, fees, minimums and limits may change. Any unfavourable change is announced in the app at least 15 days before it takes effect; it does not apply to transactions already completed, nor to ongoing subscriptions until their next renewal.

Any financial complaint should first be sent to support (Menu → Support) or to support@kasolife.com, with the transaction reference. If no solution is found within 30 days, write to legal@kasolife.com.

The Financial Terms are governed by Cameroonian law, in particular Law No. 2010/021 of 21 December 2010 governing electronic commerce (loi régissant le commerce électronique) and Framework Law No. 2011/012 of 6 May 2011 on consumer protection (loi-cadre portant protection du consommateur), without prejudice to the mandatory protections you enjoy in your country of residence. Failing an amicable agreement, the courts of Douala have jurisdiction.